Refund and Returns Policy

Overview

Thank you for shopping with BOOVER SOLUTION SDN. BHD. (“Company”, “we”, “us”, or “our”). We are committed to providing quality household essentials and ensuring our customers are fully satisfied with their purchases. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, and order cancellations for products purchased through our website or authorized sales channels.

1. Definitions

For the purposes of this Return & Refund Policy:

  • “Customer”, “You” means the individual purchasing from BOOVER SOLUTION SDN. BHD.
  • “Product” means any goods listed for sale on our platform.
  • “Business Days” refer to Monday through Friday, excluding public holidays in Malaysia.

2. Return Policy

We offer a 30-day return window from the date of delivery. If more than 30 days have passed since you received your item, we regret that we cannot offer a refund or exchange.

2.1 Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in original packaging.
  • The item must be in the same condition that you received it.
  • A valid proof of purchase (e.g., order confirmation email or receipt) must be provided.

Returns that do not meet these conditions may be refused or subject to a partial refund at our discretion.

2.2 Return Process

To initiate a return:

  1. Contact our support team at boover_solution@outlook.com within 30 days of delivery.
  2. Provide your order number, reason for return, and any relevant photos if the product is damaged or defective.
  3. Upon approval, we will provide you with return instructions.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3.1 Refund Eligibility

Approved returns will be processed within 7-14 business days. Refunds will be issued via the original payment method. Processing times may vary depending on your bank or payment provider.

3.2 Partial Refunds

In some cases, only partial refunds may be granted (if applicable):

  • Items not in original condition or packaging
  • Items with missing parts not due to our error
  • Returns requested beyond the 30-day window but granted as a courtesy

4. Cancellation Policy

We understand that plans can change. Therefore, we offer a 12-hour cancellation window after placing an order.

4.1 Cancellation Terms

  • Orders may only be cancelled within 12 hours of placement.
  • Cancellations can be requested by emailing boover_solution@outlook.com with your order number and cancellation request.
  • If your order has already been processed or shipped, cancellation may not be possible, and the standard return policy will apply.

5. Damaged or Incorrect Items

If you receive an item that is defective, damaged during transit, or not what you ordered, please contact us within 7 days of delivery.

Provide the following:

  • Order number
  • Photos of the damaged or incorrect item
  • Description of the issue

We will assess and offer a suitable solution, which may include a replacement or full refund.

6. Exclusions

Please note the following:

  • We do not provide return shipping labels.
  • Refunds will not be processed for items returned without prior authorization.
  • We do not accept returns on items that have been used or are not in resellable condition.
  • No refunds will be given after 30 days from the delivery date.

7. Contact Information

If you have any questions about our Return & Refund Policy or need assistance with a return or cancellation, please contact us at:

BOOVER SOLUTION SDN. BHD.
Email: boover_solution@outlook.com
Address: NO. 16-8 INFINITY TOWER, JALAN SS 6/3, KELANA JAYA, 47301 PETALING JAYA, SELANGOR, MALAYSIA